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Every call, answered. An AI front desk for athenahealth practices.

Book a 20 minute demoOn the athenahealth Marketplace →

What an AI front desk does for an athenahealth practice.

168hrs

Covered every week

Your front desk gets 10 to 15 hours back every week.

StaffedMedPhone
The problem

Every missed call is a patient who never comes back.

Missed calls are missed patients

15 to 25%

ring out or hang up, at a busy practice

A caller who reaches voicemail books with the next clinic on the list.

The front desk is on the phone

25 to 30 hrs

of a 40 hour week, on the phone

Time not spent with the patients standing in front of them.

After hours goes unanswered

128 hrs

a week outside staffed cover

Nobody picks up at 8pm on a Tuesday, and those callers rarely try again.

Hiring is not the answer

$52,000

a year, fully loaded, for one hire

It still only covers 40 of the 168 hours a phone line is open.

One call, everything handled

01 / 06

  1. Answered on the first ring

    Inbound call

    1ring

    • Answered, 1 ring
    • Held in queue
    • To voicemail
    • Abandoned

    Any hour, and any number of callers at once. Nobody waits in a queue and nobody reaches voicemail.

  2. Booked in athenahealth

    Scheduling

    Tue 9:40am

    • Availability read
    • Slot offered
    • Booked in the chart
    • Confirmed by text

    Reads the provider’s real availability and writes the appointment in before the caller hangs up.

  3. Refills into the clinical inbox

    Refill request

    atorvastatin 20mg

    • Medication captured
    • Dosage confirmed
    • Pharmacy on file
    • To clinical inbox

    Medication, dosage and pharmacy captured on the call, raised as a task for the clinical team.

  4. Insurance captured on the call

    Insurance intake

    BCBS PPO

    • Plan captured
    • Member ID on file
    • Group 48213
    • Mismatch flagged

    The plan and member details taken while the patient is on the line, with anything that does not match flagged for your team.

  5. Confirmed by text before they hang up

    Text confirmation

    Sent

    • Appointment details
    • Date and time
    • Address and parking
    • Delivered on the call

    Appointment details go out as a message while the call is still connected, so nothing depends on the patient remembering.

  6. After hours, covered

    Weekly coverage

    168hrs

    40 staffed128 uncovered

    Nights, weekends and lunch. The hours a hire does not reach are the hours most callers try.

Call routing

One number. Everything behind it.

A patient calls. MedPhone answers, handles it in athenahealth, and passes anything it cannot finish to your team.

MedPhone

Scheduling

Booked Tue 9:40

athenahealth
In production since June 2026

Synergy Medical, Michigan.

A family medicine practice running athenahealth. In two months MedPhone answered about 2,848 calls and took more than half the phone load off the front desk.

2,848

inbound calls handled by MedPhone
Actual figure from the call log, June to mid August 2026.

65-75%

of calls handled without reaching staff
Live on athenahealth since June 2026. Containment has climbed from 53 percent at launch as the call flows were tuned for the practice.

2 weeks

from signing to first live call
Including sandbox integration testing and call flow tuning.

Read the case study →

Try it with your clinic

What would it cost at your volume?

2,000
MedPhone, on Enterprise

$1,200a month

4,000 minutes, about 2 a call. Headcount does not change it.

One fully loaded hire

$4,333a month

$52,000 a year. Covers 40 of 168 hours. One caller at a time.

What that works out at

$0.60

per call answered, about 2 minutes at $0.30 a minute.

Run your phone tree, or sit inside it.

MedPhone runs your phone tree

A patient calls
MedPhone answers every callScheduling and refills
Billing
Practice manager
Front desk
Listen

Hear it answer a call.

This is what a patient hears when they call your practice.

Player not loading? Watch on YouTube →

Pricing

Billed on minutes, not headcount.

  • No setup fee
  • No contract
  • No provider fee
4,000 minutes
$1,200a month, on Enterprise

4,000 minutes included. Every caller answered at once. Only $0.30 per AI minute.

See what each tier includes

Frequently asked

MedPhone AI is a HIPAA compliant AI front desk for medical practices. It answers inbound calls, books and reschedules appointments, and handles refill requests directly inside the practice EHR through official APIs. MedPhone is live in production on athenahealth.

Yes. MedPhone encrypts all PHI at rest with AES 256 and in transit with TLS 1.3, and maintains a full audit log of every call and every EHR action. Every vendor that can touch PHI is held to the same obligations, and the full compliance documentation is available to compliance officers on request.

MedPhone is live in production on athenahealth as a verified Marketplace Partner. eClinicalWorks, ModMed, Dentrix and NextGen each have a partial integration covering core scheduling workflows, with further capabilities in active development. Custom integrations are available for practices at 10 providers or more on other systems.

MedPhone bills on the calls it answers, starting at $150 a month, so hiring another receptionist never raises the bill. A fully loaded front desk hire in the US averages about $52,000 a year and works forty hours of the week. MedPhone costs a fraction of one and answers all one hundred and sixty eight.

Yes. MedPhone routes complex or urgent calls to designated staff based on rules set per practice. Transfer rules cover on hours, after hours, and specific call types like clinical questions or urgent triage.

See all plans or how it works. Anything else, info@medphone.ai

We’re a perfect match for Pediatrics, Primary Care, Virtual Care, Urology, Concierge, Internal Medicine and Sports Medicine

A real call, your EHR, your questions. A typical practice runs 4,000 minutes a month.

Book a 20 minute demo