Partial integration
An AI phone agent for eClinicalWorks practices.
MedPhone's eClinicalWorks integration covers core scheduling workflows today, with additional capabilities in active development. We will walk through exactly what is live for your practice on a demo.
Last updated:
We will not tell you eClinicalWorks works today when it does not. This page updates when it goes live.
An AI receptionist for eClinicalWorks practices is a voice AI system that connects to eClinicalWorks to handle inbound patient calls: looking the patient up, checking provider availability, and booking or moving appointments. Core scheduling runs in production today. Refill task creation, insurance intake and chart write back are at varying stages of development on eClinicalWorks, and all of them run in production on athenahealth.
What an eClinicalWorks front desk fields all day.
Primary care, internal medicine, multi specialty groups and community health centers. One of the largest ambulatory installed bases in the country.
- Refill requests that need a provider decision before anyone can answer the patient
- Same day sick visits, where the caller wants to know if there is anything left today
- Results questions, most of which are really appointment requests in disguise
- Referral and prior authorization chasing, on hold with somebody else the whole time
- Insurance changes at the start of every year, all arriving in the same few weeks
High volume, high interruption, and a front desk that is usually also doing check in. The phone is not the only job, which is exactly why it is the one that slips.
Where the eClinicalWorks integration stands.
Core scheduling on eClinicalWorks runs in production today. Beyond that, capabilities are at different stages, and the honest answer for any given workflow is either that it works now or that it is in development. We will not show you a feature grid that blurs the two.
What is real today is athenahealth, where MedPhone is answering patient calls in daily use. The call handling, the routing, the transfer rules and the writing back to the chart are all built and working. What changes per EHR is the connection underneath.
We have no named eClinicalWorks practice to point you at yet. The production deployment behind everything on this site is a family medicine practice on athenahealth, and that is the one we will show you.
What an eClinicalWorks AI phone agent would do first.
The order matters more than the feature list. These are the four we would take first on eClinicalWorks, because they are the calls a primary care front desk cannot get to and the ones that quietly cost the most.
Refill intake that collects the medication, the pharmacy and the date of the last visit before it ever reaches a provider, so the callback is a decision rather than an investigation
In development
Same day triage that knows what is genuinely left on today rather than offering a slot that filled an hour ago
In development
Results calls treated as what most of them actually are, which is a patient asking for an appointment in a roundabout way
In development
Insurance changes captured on the call in January, when a year of them arrive inside three weeks and every one is a claim waiting to be rejected
In development
Weighing us against healow Genie?
healow Genie is eClinicalWorks own first party product, so it is the comparison most eClinicalWorks practices actually want. We wrote an honest side by side, including where it beats us.
Read the comparisonStraight answers about eClinicalWorks.
Does MedPhone work with eClinicalWorks today?
No. The eClinicalWorks integration is under active development and no eClinicalWorks practice is running on MedPhone. MedPhone is live in production on athenahealth. We would rather tell you that plainly than sell you a roadmap.
What does joining the list actually get us?
You get told first when it goes live, and you get a say in which workflows we build before the others. Practices on the list are who we call when we need real call recordings and real scheduling rules to build against.
Can we see it working before then?
Yes. You can watch it answer and book on a live athenahealth practice in a twenty minute demo. The phone behavior, the escalation rules and the transcripts are the same product. The part that is specific to eClinicalWorks is what it writes back.
What MedPhone does in production today.
Running on athenahealth today. This is what comes to eClinicalWorks when the integration lands.
The mechanics are on the how AI phone agents work page, and the AI phone agent case study at a family medicine practice sets out what two months of it actually produced.
- Answers every inbound patient call on the first ring, on hours and after
- Books, reschedules and cancels appointments against the provider schedule
- Takes prescription refill requests and routes them to the provider inbox
- Collects insurance details and flags mismatches for the front desk
- Transfers complex or urgent calls to your team on rules you set
- Writes a summary of every call back to the patient chart
See exactly what runs on eClinicalWorks today.
Tell us your practice size and call volume. On a twenty minute demo we will go through exactly which workflows are live on eClinicalWorks for a practice like yours, and which are still in development.