Partial integration
An AI phone agent for NextGen practices.
MedPhone's NextGen integration covers core scheduling workflows today, with additional capabilities in active development. We will walk through exactly what is live for your practice on a demo.
Last updated:
We will not tell you NextGen works today when it does not. This page updates when it goes live.
An AI receptionist for NextGen practices is a voice AI system that connects to NextGen to handle inbound patient calls: looking the patient up, checking provider availability, and booking or moving appointments. Core scheduling runs in production today. Refill task creation, insurance intake and chart write back are at varying stages of development on NextGen, and all of them run in production on athenahealth.
What a NextGen front desk fields all day.
Ambulatory multi specialty groups, community health centers and behavioral health practices.
- Callers who would rather not speak English, on a line with no interpreter waiting
- Sliding scale and financial assistance questions before anyone will book
- Care coordination across sites, where the caller does not know which location they need
- Behavioral health scheduling, where the caller may not try twice
- Transport and appointment reminder calls that nobody has time to make
Community health carries the callers least able to absorb a missed connection. A patient who cannot get through is not usually a patient who calls back tomorrow.
Where the NextGen integration stands.
Core scheduling on NextGen runs in production today. Beyond that, capabilities are at different stages, and the honest answer for any given workflow is either that it works now or that it is in development. We will not show you a feature grid that blurs the two.
What is real today is athenahealth, where MedPhone is answering patient calls in daily use. The call handling, the routing, the transfer rules and the writing back to the chart are all built and working. What changes per EHR is the connection underneath.
We have no named NextGen practice to point you at yet. The production deployment behind everything on this site is a family medicine practice on athenahealth, and that is the one we will show you.
What a NextGen AI phone agent would do first.
Community health and behavioral health carry the callers least able to absorb a missed connection. These are the four we would take first on NextGen, and they are all about the first attempt succeeding.
Answering in the language the caller actually wants, on the first call, without an interpreter queue in front of it
In development
Sliding scale and financial assistance questions answered before booking, because for many callers that is the question that decides whether they come at all
In development
Routing across sites when the caller does not know which location they need, instead of transferring them until they give up
In development
Behavioral health scheduling handled on the first attempt, because a caller who does not get through often does not try again
In development
Straight answers about NextGen.
Does MedPhone work with NextGen today?
No. NextGen has approved MedPhone to integrate and the build has not started. No NextGen practice is running on MedPhone. It is live in production on athenahealth.
Does it handle callers who do not speak English?
It answers in multiple languages in production today on athenahealth. That behavior is part of the phone agent rather than the integration, so it comes to NextGen with the build rather than after it.
We are a community health center. Does the pricing work for us?
Pricing is per call answered rather than per seat or per provider, so it scales with how busy the phones are and not with headcount. Tell us your call volume on the list and we will give you a real number rather than a range.
What MedPhone does in production today.
Running on athenahealth today. This is what comes to NextGen when the integration lands.
The mechanics are on the how AI phone agents work page, and the AI phone agent case study at a family medicine practice sets out what two months of it actually produced.
- Answers every inbound patient call on the first ring, on hours and after
- Books, reschedules and cancels appointments against the provider schedule
- Takes prescription refill requests and routes them to the provider inbox
- Collects insurance details and flags mismatches for the front desk
- Transfers complex or urgent calls to your team on rules you set
- Writes a summary of every call back to the patient chart
See exactly what runs on NextGen today.
Tell us your practice size and call volume. On a twenty minute demo we will go through exactly which workflows are live on NextGen for a practice like yours, and which are still in development.